10 Rules to Better Conversations


In a world where technology is at the forefront of communications through emails and instant messages, this guide to better conversations is refreshing-and important!

10 Rules to conversation How to Talk and How to Listen

  1. Don’t multitask – be present in the moment.
  2. Don’t pontificate – Set aside your personal opinion.  Enter every conversation assuming you have something to learn.
  3. Use open ended questions – Give the other person an opportunity to describe their thoughts
  4. Go with the flow – your own stories will pop into your head – let them go.
  5. If you don’t know something, say you don’t know.
  6. Don’t equate their situation with yours – every person’s experience is different.
  7. Try not to repeat yourself.
  8. Stay out of the weeds – people don’t care about the dates, the names and other minor details.
  9. Listen -This is the most important skill.
  10. Be brief

Laboratory5 Inc. is a small business based in Tempe, Arizona

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